Last updated: 01/01/2026
At FRESD., we are committed to protecting your privacy and handling your personal data responsibly in accordance with UK data protection laws, including the UK GDPR.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Name
- Email address
- Billing and shipping details
- Payment information (processed securely by third-party providers)
- Order history
- Technical data such as IP address, browser type, and device information
How We Use Your Information
We use your personal data to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory obligations
Marketing Communications
We may use your email address for marketing communications where permitted by law.
You can unsubscribe from marketing emails at any time using the link provided in our emails.
Analytics and Tracking
We use analytics and tracking tools to understand how visitors use our website and to improve performance. These may include:
- Google Analytics
- Hotjar
- Jetpack Analytics
These tools may collect anonymised or aggregated data about your browsing behaviour.
Payments
Payments are processed securely by trusted third-party providers, including:
- Stripe
- PayPal
- Apple Pay
- Google Pay
- Klarna
We do not store your full payment card details on our servers.
Data Sharing
We only share your personal data with third parties where necessary to:
- Process payments
- Deliver your order
- Provide analytics and marketing services
- Meet legal requirements
All third parties are required to handle your data securely and lawfully.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent where applicable
To exercise any of these rights, please contact us.
Contact
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: